ClickSoftware Technologies Ltd. (ClickSoftware), incorporated in 1979, is a global supplier of workforce and service management software products and solutions. The Company's core offering, ClickSoftware Service Optimization suite, provides workforce planning, optimized service scheduling, intelligent problem resolution, mobile workforce management, and business analytics, connecting various organizational levels and all functions, from executive strategy to operational execution. The suite particularly consists of ClickSchedule, ClickAnalyze, ClickPlan, ClickForecast, ClickRoster, ClickFix and ClickLocate (LBS). ClickSoftware caters to customers in various industries, including in the telecommunications, utilities and energy and high-technology service sectors.
The Company markets and sells its products mainly through its direct sales force in North America, Europe and the Asia Pacific region, as well as through reseller agreements with partners. During the year ended December 31, 2007, ClickSoftware's five largest customers accounted for approximately 42% of its sales. Its largest vertical market traditionally has been the telecommunications market.
Service Optimization Solutions Suite
The Service Optimization Suite combines each of the solutions into a synergetic combination of capabilities intended to address the requirements of various roles and functions within service organizations. ClickSchedule is the Company's main software platform. ClickSchedule accounted for the majority of the Company's license revenues during 2007.
ClickAnalyze provides reporting, monitoring and service business analytics for workforce performance measurement and strategic decision support. The product enables drill-down analysis of key performance indicators, including resource productivity, operational costs, and responsiveness to customers. Integrated within the Service Optimization suite, ClickAnalyze provides executive level summaries, as well as operational detailed reporting and analysis by territory, job type, time frame and other criteria.
ClickPlan provides interactive and automated workforce planning for staffing and deployment of the field workforce based on the projected workload. ClickPlan is designed to enable service organizations to resolve workforce shortages and surpluses weeks and months in advance.
ClickForecast provides field service workload forecasting to help companies project workforce capacity. ClickForecast can combine historical service workload with future business events to create a forecast for each territory, job type, or business unit. ClickFix diagnoses and resolves problems independent of the user’s skills, experience and knowledge, based on an intelligent engine that utilizes specific knowledge about the customers' equipment.
ClickMobile provides wireless workforce management for monitoring field workforce activities. ClickMobile enables job detail notification from the field and allows for field updates even when service resources are out of wireless coverage. Assignments created in ClickSchedule are dispatched to field devices based on configurable workflows while enabling real-time visibility into workforce activity including job status, start and end time.
ClickLocate (LBS) captures the location information of a field service engineer and/or his or her vehicle obtained via GPS or other technology and integrates it with ClickSchedule for use in optimized scheduling. ClickRoster provides interactive and automated workforce shift planning based on forecasted workload, planning decisions, working contracts, rules and regulations and engineer preferences.
Other Products and Services
Installation, Maintenance and Repair Services (IMRS), released in 2007, is a pre-configured package that has been tailored to the needs of small and mid-sized companies. IMRS was designed and configured specifically to meet the needs of installation, maintenance and repair services. In addition, the ready-to-use reports provide insight about service operations and streamline decision-making on the part of both service management and dispatchers. ClickSoftware for Water Utilities, released in during the year ended December 31, 2006, is a vertical offering that draws on its depth of experience in serving water utility customers around the world.
The Company also provides consulting, training, and post-contract customer support services.
$3.6 (04/20/09)
