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Daily rant: I hope a United Airlines (uaua) spokeswoman was right when she told me United is aware of its customer service problems and that it's working on programs to improve the situation. As a longtime traveler on United, where passenger traffic is hitting new highs, the quality of customer service feels as though it's hitting new lows. I'd go so far as to say that at times many of United's flight attendants and others, such as the ticket agents at Los Angeles International Airport, act as though they might as well be working for the post office or the government.